Terms & Conditions

Effective Date: 01 April 2025

Welcome to TaxAstro Advisors India LLP. By accessing or using our website (www.taxastro.com) and services, you agree to comply with these Terms & Conditions.

1. Services Offered

TaxAstro provides professional consultancy services in taxation, compliance, regulatory matters, and business advisory. The scope of each engagement will be as per the package, proposal, or written agreement.

2. User Responsibilities

  • Provide accurate and complete information and documents required for service delivery.
  • Maintain confidentiality of your account credentials and restrict unauthorized access.
  • Refrain from any misuse, fraudulent activity, or violation of applicable laws.

3. Payment Terms

  • Fees are payable in advance unless otherwise agreed in writing.
  • Applicable taxes (including GST) will be charged on all invoices.
  • Invoices are due upon receipt; delayed payments may attract interest as notified.

4. Client Materials & Reliance

Our advice is based on the information and documents you provide. We shall not be liable for outcomes arising from incomplete, inaccurate, or delayed client inputs.

5. Intellectual Property

All content, branding, designs, documents, training material, and software on this website are the exclusive property of TaxAstro Advisors India LLP. Copying, reproducing, distributing, or creating derivative works without prior written consent is prohibited.

6. Confidentiality

We maintain confidentiality of client information except where disclosure is required by law, regulatory authorities, or to enforce our legal rights.

7. Third-Party Tools & Links

We may use third-party platforms (e.g., payment gateways). We are not responsible for their availability, accuracy, or policies. You agree to their terms where applicable.

8. Limitation of Liability

To the maximum extent permitted by law, TaxAstro shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Our aggregate liability for any claim shall not exceed the fees paid for the relevant service.

9. Force Majeure

We are not responsible for delays or failures due to events beyond our reasonable control (including acts of God, government actions, network failures, or pandemics).

10. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Courts at [City, State] shall have exclusive jurisdiction.

11. Contact

For queries, write to info@taxastro.com.

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Refund & Cancellation Policy

Effective Date: 01 April 2025

Due to the nature of professional consultancy and time-based services, our cancellations and refunds are governed as below.

1. Cancellations

  • Cancellation requests must be emailed to info@taxastro.com within 24 hours of placing the order.
  • Once work has commenced (including review of documents, preliminary analysis, or communication with authorities), cancellations are not accepted.

2. Refunds

  • No refunds for services already rendered or partially completed.
  • If you cancel within the permitted window and no work has started, a 100% refund will be processed within 7 working days to the original payment method.
  • Refunds for duplicate or erroneous payments (e.g., gateway issues) will be issued after verification.

3. Rescheduling & Scope Changes

  • Engagement timelines may be rescheduled subject to mutual agreement and availability.
  • Any scope change may require revised timelines and fees.

4. Contact

For cancellations or refund requests, email info@taxastro.com with your order details.

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Privacy Policy

Effective Date: 01 April 2025

TaxAstro Advisors India LLP (“TaxAstro”, “we”, “us”) respects your privacy and is committed to protecting your personal data.

1. Information We Collect

  • Identity & Contact: name, email, phone, address, organization details, GST/PAN (where relevant).
  • Engagement Data: documents, financial information, filings, communications needed to deliver services.
  • Technical Data: IP, device info, analytics, and cookies when you use our website.

2. How We Use Your Information

  • Provide, manage, and improve our services and client experience.
  • Communicate updates, reminders, and regulatory alerts (you may opt out of marketing at any time).
  • Comply with legal, regulatory, and audit requirements.

3. Sharing & Disclosure

  • With your consent or as necessary to deliver services (e.g., with payment gateways or IT vendors bound by confidentiality).
  • As required by law, court order, or regulatory authorities.

4. Data Security & Retention

  • We implement administrative, technical, and physical safeguards to protect data.
  • We retain data only for as long as necessary to fulfill purposes above or as required by law.

5. Cookies

We use cookies and similar technologies to enhance site functionality and analytics. You can manage cookie preferences via your browser settings. Disabling cookies may impact site features.

6. Your Rights

  • Access, correct, update, or request deletion of your personal data, subject to legal exceptions.
  • Withdraw consent for marketing communications at any time.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their content or privacy practices.

8. Updates to This Policy

We may update this Policy from time to time. The revised version will be posted on this page with an updated Effective Date.

9. Contact

For privacy queries or requests, email info@taxastro.com.

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Shipping Policy

Effective Date: 01 April 2025

Most TaxAstro services are delivered digitally. In limited cases, we may ship physical documents or materials.

1. Shipping Coverage & Charges

  • Shipping within India unless otherwise specified.
  • Charges (if any) will be displayed at checkout or specified in the engagement letter/proposal.

2. Delivery Timelines

  • Physical shipments: typically 5–10 business days after dispatch.
  • Digital deliverables: sent to your registered email within the agreed service timelines.

3. Tracking & Confirmation

  • Tracking details (where available) will be shared via email/SMS after dispatch.
  • Please ensure your address and contact details are accurate for successful delivery.

4. Non-Delivery & Damage

  • If you do not receive your shipment within the stated period, contact info@taxastro.com within 7 days of the expected date.
  • For damaged items, email us photos and package details within 48 hours of delivery so we can investigate with the carrier.

5. Contact

For shipping support, write to info@taxastro.com.

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